FAQs
Our customer support is available Monday to Sunday
Average answer time: 24h
Do you offer free shipping?
Yes, we offer shipping!
-
Free Shipping: Enjoy free shipping on all orders over $60.
-
Standard Shipping: For orders under $60, a flat rate of $7 will be applied at checkout.
Who pays for return shipping?
We mirror your original shipping:
• Free Return Shipping: If your original order had free shipping, your return is also free.
• Paid Return Shipping: If you paid for shipping on your original order, you will need to pay for the return shipping.
Do you ship Internationally?
- Click here to access information regarding international shipping.
How can I check my order status?
- You can easily search the status of an existing order by clicking here. Please feel free to contact us at service@urbanthreads.com.