Payment Policy

At Urban Threads, we strive to provide a secure and convenient checkout experience. This policy outlines the payment methods we accept and important information regarding payment processing.

1. Accepted Payment Method

We process all payments securely through PayPal. You can complete your purchase using:

  • Your PayPal account balance

  • Debit or credit cards linked to your PayPal account

  • PayPal's "Pay Later" options (where available)

  • Other funding sources supported by PayPal

2. Payment Security

Your payment security is our priority:

  • All payments are processed through PayPal's secure system

  • We do not store or have access to your complete credit card or bank account details

  • PayPal uses industry-standard encryption and fraud protection measures

3. Payment Authorization

When you place an order:

  • Your payment method will be authorized for the full order amount immediately

  • The actual charge will be processed when your order ships

  • If your payment cannot be processed, we will contact you and your order will not be completed

4. Billing Information

Please ensure that:

  • The billing address you provide matches the address on file with your PayPal account

  • Your PayPal account is in good standing and able to process international payments (if applicable)

5. Failed Payments

If your payment fails:

  • You will receive an email notification

  • Your order will be placed on hold for 24 hours

  • You can attempt to complete your purchase with a different payment method through PayPal

6. Currency

All transactions are processed in US Dollars (USD). International customers may see currency conversion fees based on their PayPal account settings.

7. Order Confirmation

After successful payment:

  • You will receive an order confirmation email from us

  • You will receive a payment receipt from PayPal

  • Please save both for your records

8. Payment Issues & Support

For payment-related questions, please contact:

  • Urban Threads Customer Service: service@urbanthreads.com (for order-related issues)

We reserve the right to update this payment policy at any time. Changes will be effective immediately upon posting to our website.